Austin J. Hardy

Senior Systems Engineer on the NTech Systems Engineering team. Subject-matter authority for Atlassian tooling while owning a broader integration platform across Slack, Zendesk, Google, and 1Password — on-call for production bridges and integrations.

• GenAI Self-Service Bot (MCP) — Rebuilt a legacy Slack bot as an MCP server on an internal GenAI registry so engineers can search issues, run JQL, manage access, and provision projects in natural language. Grew from 30,000 to 60,000+ weekly requests after broader rollout.
• Support Channel Deflection — Extended the MCP bot into engineering support channels for Jira permission diagnostics and in-thread fixes, cutting tickets that previously needed site-admin help.
• mTLS API Proxy — Stabilized a high-traffic mutual TLS API proxy supporting millions of requests across multiple OAuth scopes.
• Jira Assets Sync — Designed and maintained a custom data sync connecting Jira Assets to internal sources of truth.
• SCIM Connector Automation — Managed enterprise SCIM identity connector deployment with automated Jenkins update pipelines.
• Cloud Migration — Supported Atlassian Data Center to Cloud migration for 5,000+ external partners; wrote Python scripts to replicate identity and authorization data for M&A platform moves.
• Developer Productivity & SRE — Operated 6+ production services; raised test coverage from near-zero to the 75% org gold standard and established daily redeploy cadences on formerly manual repos.

Atlassian platform engineer on the IT Operations team, managing Jira, Confluence, and JSM with third-party integrations. Focused on automation, compliance, and enabling agile teams at scale.

• Release Tracking — Redesigned cross-functional approval and rollout tracking for features, releases, and programs across teams serving millions of customers.
• IT Program Intake — Automated self-service reporting and dynamic datasets for IT Program Management, cutting manual intake overhead.
• MNPI Access Controls — Automated restricted issue-level security controls for Material Non-Public Information compliance.
• Audit Artifact Automation — Automated SOC and R&D expense artifact gathering in Jira, supporting multi-million dollar refund processing for tax and legal teams.

SRE and platform lead for Atlassian Server/Datacenter tools supporting Product Development and Delivery. Drove Agile transformation, cloud migration, and third-party toolset governance.

• Executed Atlassian Cloud migration with a Platinum partner; decommissioned legacy VMs and promoted AWS adoption.
• Drove Jira SAFe transformation and Jira Align across PDD programs; standardized schemes for 100+ active projects.
• Managed third-party SaaS assessments for security, accessibility, and UX; coordinated SAML/SCIM/Azure AD changes.
• Eliminated technical debt: removed 200 old projects, legacy integrations, and unused licenses.
• Served as Scrum Master, deployed self-service Jira AIO add-on, and enabled Power BI reporting via AWS.

Earlier roles at OmniSystems, MAXIMUS (via Omni), and Xerox (via Omni) spanning systems engineering, application administration, and production operations.

• OmniSystems — Systems Engineer and Junior Systems Engineer supporting USVI government agencies and commercial clients, plus internal Help Desk and infrastructure work.
• MAXIMUS / Xerox (via Omni) — Application administration and 24/7 production control for Dept. of Education debt management systems (middleware, SecOps, ETL, Help Desk).