Austin J. Hardy

As a Senior Systems Engineer at Netflix, I streamline operations and automation within the Atlassian ecosystem, reducing manual efforts and enhancing efficiency for engineering and operations teams. I oversee incident management, drive cloud transitions, and deliver data-driven dashboards to empower strategic decision-making. By building knowledge bases, enabling integrations, and providing targeted support for major organizational transitions, I ensure that tools and processes align seamlessly with Netflix's dynamic needs.

• Ad Ops Pipeline Optimization - Developed comprehensive custom Jira project and automation rules for Netflix Ad Operations team, transforming campaign management workflows. Implemented custom fields, workflows, and real-time dashboards that enhanced visibility and reporting across $30M+ in advertising revenue, reducing manual effort by 70% and improving campaign tracking accuracy.
• Jira Cloud Mail Handler (JCMH) - Scaled a custom plugin to handle external email intake, replies, comments, and attachments across many federated Jira sites, streamlining organization-wide communication.
• Data-Driven Decisions - Built Global Agile Dashboards using Atlassian Analytics and SQL, enabling actionable insights for thousands of Workforce Engineering users.
• M&A Migrations - Developed scalable Python scripts for replicating user identity access (AuthZ) during Atlassian migrations to a central Atlassian Cloud Org
• Cloud SRE - Managed incidents and operational alerts and response runbooks, ensuring reliability with Atlassian tools and support. I disabled hundreds of unused webhooks and cleaned up resource-heavy legacy automation rules.
• Jira Custom Plugins - Enhanced feature and operational support for JCMH and the Atlassian API Proxy, a mutual TLS authorization app for secure and seamless integrations of development systems.
• Project Godzilla - Led Atlassian Data Center to Cloud migration for over 5000 external partners, ensuring operational continuity.
• Games Work Translation - Implemented multi-language work translation system in Jira for Netflix Games division, enabling seamless global collaboration across 15+ languages. Enhanced bug tracking and issue management for international game development teams, improving cross-cultural communication and reducing resolution times by 35%.
• Developer Productivity Tools - Led integration of AI-assisted development tools including GitHub Copilot in Slack channels, enabling collaborative coding sessions. Built and maintained 6+ production services supporting engineering workflows, achieving 76% test coverage improvement across legacy repositories.
• Cross-Repository Excellence - Established systematic repository maintenance practices, standardizing build systems, pre-commit hooks, and CI/CD pipelines across Python/Java codebases. Reduced technical debt through automated dependency management and infrastructure hardening initiatives.

As a System Engineer on the IT Operations Atlassian team, I oversaw the Atlassian Suite, integrated Confluence, Jira, and Jira Service Management, along with Third-Party integrations. I upgraded systems and plugins, ensured tool currency and site reliability. Seamlessly integrated solutions across teams, managed user access, drove agile automation, and troubleshot effectively. Dedicated to scaling, cost-saving, and inventive collaboration, I collaborated with teams for dependable support and clear communication while maintaining meticulous documentation.

• Product Launch Calendar - Transformed cross-functional approval & rollout process for tracking features, releases, and programs, benefiting millions of global customers.
• Rolling Intake - Streamlined IT Program Management with automated Insights self-service, enhancing efficiency for dynamic datasets.
• MNPI Issue Level Security - Automated Restricted issue access for MNPI compliance across the organization.
• WEB3 Demo to IT - Immersed in web3, completed Crypto-U courses, and served as COINbassador.
• AUDIT-omation - Automated SOC & R+D Expense artifact gathering in Jira, supported $400M+ in refunds and time savings for tax and audit needs.

As Senior System Admin for the Shared Services Tools Team, I managed critical apps and VM systems for Product Development and Delivery teams, handled user authorization, integration configuration, and toolset support. I ensured acceptance criteria aligned with security, architecture, and accessibility goals. Led Agile transformation and reduced technical debt. Implemented improvements and drove collaboration.

• SRE for Atlassian Server and Datacenter apps, supported teams and CI/CD pipelines
• Managed Third Party SaaS apps, assessed toolset for Security, Accessibility (AX), User Experience (UX), and Product Experience (PX)
• Executed Atlassian Cloud migration strategy with Platinum partner
• Collaborated with vendors for security and accessibility features
• Removed technical debt: legacy integrations, unused licenses, 200 old projects
• Decommissioned VMs, promoted AWS usage, eliminated toil and blockers
• Led Jira SAFe transformation, integrated Jira Align across PDD programs
• Standardized schemes for 100+ active projects' fields, permissions, workflows
• Enforced best practices and policies through configuration, automation, and behaviors
• Created self-help pages, Slack channels for best practices and features
• Coordinated SAML, SCIM, Azure AD changes for improved authentication
• Deployed self-service Jira AIO add-on, enabled Power BI reports via AWS
• Served as Scrum Master, facilitated Agile activities, sprint metrics, and roadmap plans