Austin J. Hardy

Senior Systems Engineer on the NTech Systems Engineering team. Served as the subject-matter authority for Atlassian tooling while owning and evolving a broader integration platform spanning Slack, Zendesk, Google, and 1Password. Built the connective tissue between internal systems and external tools — on-call for all production bridges and integrations.

• Atlassian Informed Captain — Served as the primary Atlassian-certified technical authority across the organization: championed product improvements and best practices, and was the go-to voice for tooling decisions, stakeholder questions, and operational standards.
• Cloud Transformation & Partner Migrations — Supported a large-scale Atlassian Data Center to Cloud migration for 5,000+ external partners, resolving blockers, fixing cutover bugs, and applying configuration changes — including scheme migrations in the cloud environment — to keep the project moving and ensure operational continuity. Also developed Python-based scripts to replicate user identity and authorization data during M&A-related Atlassian platform migrations.
• GenAI-Powered Self-Service Bot (MCP Server) — Revived a legacy Slack bot originally built for datacenter operations, modernized it to current engineering standards, and rebuilt it as a full Model Context Protocol (MCP) server integrated with an internal GenAI registry. Enabled engineers to search issues, run JQL queries, create and update tickets, manage project access and roles, and provision new projects entirely via natural language — removing the need for site-admin involvement on routine operations. Grew from 30,000 to 60,000+ requests per week within the first week of broader rollout and usage continued to scale.
• Support Channel Automation & Deflection — Extended the same MCP bot into engineering support channels to surface Jira permission diagnostics, suggest access fixes, and resolve automation issues in-thread without escalation, substantially reducing support tickets that previously required site-admin intervention.
• Developer Productivity & SRE — Owned and operated 6+ production services; raised test coverage from near-zero to the 75% organizational gold standard and established daily redeployment cadences across legacy repositories that previously had no automated deployment pipeline. Maintained on-call coverage for all integration bridges across Slack, Zendesk, and Google.
• Platform & Integration Work — Stabilized a high-traffic mutual TLS API proxy supporting millions of requests across multiple OAuth scopes; designed and maintained a custom data sync service connecting Jira Assets to internal sources of truth; managed enterprise SCIM identity connector deployment with automated Jenkins update pipelines; built automated workflows to reactivate lapsed partners and prune inactive ones with upstream authorization checks and full audit trails; implemented multi-language Jira workflows for a global product division across 15+ languages; built agile dashboards serving thousands of engineering users; and delivered custom Jira configuration and automation for an ad operations team supporting multi-million dollar revenue-linked workflows.

Served as Atlassian platform engineer on the IT Operations team, managing Jira, Confluence, and JSM alongside third-party integrations. Focused on automation, compliance, and enabling agile teams at scale.

• Release Tracking System — Transformed the cross-functional approval and rollout process for tracking features, releases, and programs, improving coordination across teams serving millions of global customers.
• IT Program Intake Automation — Streamlined IT Program Management with automated self-service reporting and dynamic dataset handling, reducing manual overhead for intake workflows.
• Compliance Access Controls — Automated restricted issue-level security controls for MNPI (Material Non-Public Information) compliance across the organization.
• Audit Artifact Automation — Automated SOC and R&D expense artifact gathering in Jira, supporting multi-million dollar refund processing and significant audit preparation time savings for tax and legal teams.
• Web3 & Crypto Education — Completed internal Crypto-U curriculum and served as a team representative for internal web3 education and adoption initiatives.

Served as SRE and platform lead for Atlassian Server/Datacenter tools supporting Product Development and Delivery teams. Drove Agile transformation, executed cloud migration, and governed third-party toolset standards.

• Executed Atlassian Cloud migration strategy with a Platinum partner; decommissioned legacy VMs and promoted AWS adoption.
• Drove Jira SAFe transformation and integrated Jira Align across PDD programs; standardized schemes for 100+ active projects.
• Managed third-party SaaS assessments for security, accessibility, and UX; coordinated SAML/SCIM/Azure AD changes.
• Eliminated technical debt: removed 200 old projects, legacy integrations, and unused licenses.
• Served as Scrum Master, deployed self-service Jira AIO add-on, and enabled Power BI reporting via AWS.